https://youtube.com/watch?v=j4wFfRG7yHo%3Fversion%3D3%26%23038%3Brel%3D1%26%23038%3Bshowsearch%3D0%26%23038%3Bshowinfo%3D1%26%23038%3Biv_load_policy%3D1%26%23038%3Bfs%3D1%26%23038%3Bhl%3Den-US%26%23038%3Bautohide%3D2%26%23038%3Bwmode%3Dtransparent
Grace Elizabeth Elliott got a mysterious hospital bill for medical care she had never received. Even after the hospital acknowledged its error, a collection agency pursued Elliott for the debt.
KHN Editor-in-Chief Elisabeth Rosenthal joins “CBS This Morning” to talk about how difficult a clerical error can be to fix and how patients can respond if it happens to them.
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